Frequently Asked Questions
How much will it cost to repair my computer?
While every job is different, our rates are up to 50% less than our competitors. While many computer companies charge $90-$120 per hour, we charge just $50ph for workshop repairs and $70ph at your place.
What about my data and precious pictures that cannot be replaced?
We take great care with any data files that are on your computer, always intent on backing up all data and restoring after our repairs. Your data may be damaged or even lost if affected by viruses or hardware failure.
How long will it take?
Most repairs are completed within 48 hours. If your job is going to take longer, we’ll call and let you know.
What is the difference between a Virus, Trojan, and Worm?
Basically, they all fall under the generally category of "viruses". However, there are a few distinctions.
What kind of attachments can contain viruses?
Basically, anything that is executable (able to run). You're generally safe with picture files, text files, and the like. However, it still pays to scan first.
Those are the most common; don't misinterpret this to mean that if you get one of these files it's automatically a virus. A ".zip" file may be nothing more than a set of compressed files your friend sent you to look at. A "doc" or "xls" file may simply be an MS Office file. It's just that these type of files could also be viruses.
The other trick you need to look out for is an extra extension added to an attached file. For example, you may have something like "mypicture.jpg.vbs". In fact, if you don't have your computer set to view file extensions, it may just look like "mypicture.jpg" and omit that last "vbs" part.
repairs @ theinkshop.com.au 43 Elkhorn Ave [cnr Eucalypt Street]
PO Box 624 Bellara Queensland Australia